Terms of service
Terms of Service
Last updated: August 2026
OVERVIEW
Welcome to SteelSoul! The terms "we," "us," and "our" refer to SteelSoul, operated by Auburn Marketing LLP. SteelSoul operates this store and website, including all related information, content, features, tools, products, and services to provide you with a curated shopping experience (the "Services"). SteelSoul is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.
Please read these Terms carefully, as they include important information regarding your legal rights, warranty disclaimers, and limitations of liability.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.
You agree to provide accurate, current, and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials and all activities conducted under your account.
SECTION 2 – OUR PRODUCTS
We strive to display our products as accurately as possible. However, actual colors, finishes, and appearance may vary depending on your device or screen settings.
All product descriptions, specifications, and pricing are subject to change without prior notice.
We reserve the right to discontinue products or limit quantities at our sole discretion.
SECTION 3 – ORDERS
Submitting an order constitutes an offer to purchase.
SteelSoul reserves the right to accept or decline any order for any reason. Orders are confirmed only after successful payment processing and confirmation by us.
Returns and refunds are governed solely by our Return & Refund Policy.
SECTION 4 – PRICES AND BILLING
Prices displayed are those applicable at the time an order is placed.
Unless otherwise stated, prices do not include applicable taxes, shipping charges, customs duties, or import fees.
You agree to provide accurate payment and billing information and authorize us to charge your selected payment method.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
SteelSoul is not responsible for delays caused by shipping carriers, customs authorities, weather, strikes, or other circumstances beyond our control.
Risk of loss transfers to you once the shipment has been handed over to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website—including text, graphics, product images, logos, videos, designs, software, and trademarks—is owned by SteelSoul or its licensors and is protected by applicable intellectual property laws.
No material may be copied, reproduced, modified, distributed, or commercially used without prior written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control.
Your use of such tools is entirely at your own risk and subject to the third party's own terms and conditions.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or services offered by third-party websites.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
SteelSoul is powered by Shopify.
However, all purchases are made directly with SteelSoul, not Shopify.
You acknowledge that Shopify is not responsible for any aspect of transactions between you and SteelSoul and release Shopify from any liability relating to your purchases.
SECTION 10 – PRIVACY POLICY
Your use of our Services is subject to our Privacy Policy.
Because our store is hosted by Shopify, Shopify may process certain personal information in accordance with its own Privacy Policy.
Please review both policies before using our Services.
SECTION 11 – FEEDBACK
Any reviews, suggestions, ideas, or feedback submitted to SteelSoul may be used by us without restriction or compensation.
You confirm that you have the right to submit such content and that it does not violate the rights of any third party.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be typographical errors or inaccuracies relating to product descriptions, pricing, promotions, availability, or shipping information.
We reserve the right to correct such errors and to cancel affected orders if necessary.
SECTION 13 – PROHIBITED USES
You may not use our Services:
- For unlawful purposes.
- To violate applicable laws or regulations.
- To infringe intellectual property rights.
- To distribute malware or harmful code.
- To interfere with website security.
- To scrape or automate access without authorization.
- To impersonate another individual or organization.
Violation of these Terms may result in suspension or termination of access.
SECTION 14 – AGENTS
If you use autonomous software or AI agents to access our Services, such use must comply with applicable laws and accurately identify itself where technically required.
SteelSoul reserves the right to restrict or block automated access.
SECTION 15 – TERMINATION
We may suspend or terminate your access to the Services at any time if these Terms are violated.
Any obligations that by their nature survive termination shall remain in effect.
SECTION 16 – DISCLAIMER OF WARRANTIES
Our Services and products are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, SteelSoul disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.
SECTION 17 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, SteelSoul, its affiliates, directors, employees, partners, licensors, and Shopify shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the website.
SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold harmless SteelSoul and its affiliates against claims, damages, liabilities, costs, and expenses arising from your violation of these Terms or applicable laws.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 20 – ENTIRE AGREEMENT
These Terms, together with our published policies, constitute the complete agreement between you and SteelSoul regarding your use of the Services.
SECTION 21 – ASSIGNMENT
You may not assign or transfer your rights under these Terms without our written consent.
SteelSoul may assign these Terms without notice.
SECTION 22 – GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in [Delhi, India].
SECTION 23 – HEADINGS
Section headings are provided for convenience only and do not affect interpretation.
SECTION 24 – CHANGES TO THESE TERMS
We reserve the right to update these Terms at any time.
Changes become effective immediately upon publication on this page unless otherwise required by law.
Continued use of the Services constitutes acceptance of the revised Terms.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
SteelSoul
Operated by Auburn Marketing LLP
Email: hellosteelsoul@gmail.com
Phone: +91 8796878313
Business Address: B-75, Block B, Wazirpur Industrial Area, Ashok Vihar, Delhi, 110052
GSTIN: 07ACFFA3994G2Z7