Shipping policy

Shipping Policy

At SteelSoul, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders across India.

1. Order Processing

Orders are processed within 24–48 business hours after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
You will receive an order confirmation and shipping confirmation via email or SMS once your order has been dispatched.

2. Delivery Timeline

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability and your location.

3. Shipping Charges

Free shipping on eligible orders, as displayed on our website.
Shipping charges (if applicable) will be calculated and displayed during checkout before payment.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor your shipment until delivery.

5. Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

Weather conditions
Public holidays
Natural disasters
Courier or logistics disruptions
Government restrictions
Incorrect or incomplete shipping address

SteelSoul is not responsible for delays caused by third-party courier partners.

6. Delivery Attempts

Our courier partners will typically make 2–3 delivery attempts.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or failure to accept the package, the order may be returned to our warehouse.

Additional shipping charges may apply for re-dispatch requests.

7. Address Changes

Shipping addresses can only be modified before the order has been dispatched.

Once an order is shipped, we may not be able to change the delivery address.

8. Damaged Packages

If the outer packaging appears damaged at the time of delivery:

Inspect the package before accepting it.
If the product appears damaged, refuse the delivery where possible or contact us within 48 hours with photographs of the package and product.

We will investigate and arrange a replacement or refund if the damage occurred during transit.