Shipping policy

Thank you for shopping with SteelSoul. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email or SMS with tracking details, where available.

Shipping Charges

We offer free standard shipping across India on all prepaid and Cash on Delivery (COD) orders unless otherwise stated during checkout.

Any applicable shipping charges for special locations or promotional offers will be clearly displayed before payment.

Delivery Timeline

Estimated delivery times are as follows:

Metro Cities: 2–5 business days
Non-Metro Cities: 3–7 business days
Remote or Rural Areas: 5–10 business days

Delivery timelines are estimates only and may vary depending on your location, courier partner, weather conditions, public holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive tracking information via email or SMS. You can use the tracking number provided to monitor your shipment's progress.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to courier issues, weather conditions, operational disruptions, or other unforeseen circumstances.

SteelSoul is not liable for delays caused by shipping carriers or events beyond our reasonable control.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and email address are accurate when placing your order.

SteelSoul is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Damaged or Missing Packages

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery at hellosteelsoul@gmail.com with your order number and photographs of the package and product.

We will investigate the issue and work towards an appropriate resolution.

International Shipping

International shipping may be available for selected destinations.

Shipping charges, customs duties, import taxes, and local fees are the responsibility of the customer unless otherwise stated during checkout. Delivery times for international orders vary depending on the destination country and customs clearance.

Failed Delivery Attempts

If a delivery cannot be completed due to customer unavailability, incorrect address, refusal to accept the shipment, or repeated failed delivery attempts, the package may be returned to us.

Any re-shipping charges, if applicable, will be the responsibility of the customer.