Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging and accessories intact. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hellosteelsoul@gmail.com. 

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at hellosteelsoul@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us within 48 hours of receiving your order if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Personalized or custom-made products
• Gift cards
• Clearance or sale items (unless defective)

Please contact us if you have any questions or concerns about your specific item before placing your order.

Exchanges

The fastest way to ensure you get the product you want is to return the item you have. Once your return is accepted, you can place a separate order for the replacement item.

Refunds

We will notify you once we've received and inspected your returned item and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–7 business days after the return has been inspected. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 7 business days have passed since your refund was approved, please contact us at hellosteelsoul@gmail.com.